When you receive a call or text that is concerning and you feel the person may be in danger of hurting themselves or someone else; please follow these steps:
1. Notify Joel immediately at 773-679-4101
2. Ask if they are alone or if there is anyone that can be with them.
3. Inform them that we are not a crisis line. You can follow this script: I’m so happy you reached in to the care center today. I’m here with you and I want to also share that we are not a crisis line and this seems like something that might be more suited to a suicide line or another place that we can find together. I would love to help put you in touch with someone who has more training for a situation like this. We can also help you find a therapist to work with if you are interested and that would be less immediate than a crisis line and would involve a search.
4. Share Uni Crisis line if in Utah 1-801-587-3000 or Suicide Hotline below #7
5. Have them call 911 for an immediate emergency
6. Have them call 211 for mental health services
7. If they are suicidal tel:1-800-273-8255 or Text chat https://suicidepreventionlifeline.org/chat/
for spanish https://suicidepreventionlifeline.org/help-yourself/en-espanol